Shipping policy

Shipping Policy

At Maple Postage, we are committed to providing reliable and convenient shipping to customers across Canada. We carefully prepare each order and work with shipping providers to ensure your Canadian postage stamps are delivered safely and efficiently.

Free Canada-Wide Shipping

We offer FREE shipping across Canada on eligible orders.

Any applicable shipping information will be displayed during checkout before you complete your purchase.

Order Processing Time

Most orders are processed and shipped within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or major holidays will generally be processed on the next business day.

Once your order has been shipped and tracking information becomes available, we will send you a shipping confirmation by email.

Estimated Delivery Time

After shipment, most orders arrive within 3–7 business days.

Please allow up to 10 business days for deliveries to remote areas or in the event of unexpected carrier delays.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, holidays, service disruptions, or other circumstances beyond our control.

Tracking Your Order

Once your order has shipped, we will provide a tracking number by email when it becomes available.

Please allow some time for the carrier's tracking system to update after your package has been shipped. In some cases, tracking may not update immediately while a package is moving between facilities or being transferred to a local delivery partner.

If your tracking information has not updated for several business days, please contact our customer service team with your order number and tracking number, and we will be happy to assist you.

Delivery Delays

Although most orders arrive within the estimated delivery timeframe, occasional delays may occur due to:

  • Weather conditions
  • Carrier delays or service disruptions
  • Holidays or periods of high shipping volume
  • Remote delivery locations
  • Transfers between shipping or local delivery partners
  • Other circumstances outside our control

If your package is delayed, please check the latest tracking information and allow additional time for delivery.

If there has been no tracking update for several business days or your order has exceeded the expected delivery timeframe, please contact us so we can review the shipment.

Packages Marked as Delivered

If your tracking information shows “Delivered” but you cannot locate your package, please first check your:

  • Mailbox or community mailbox
  • Parcel locker
  • Front door or other safe delivery location
  • Household members
  • Nearby neighbors, when appropriate

Some carriers may also leave packages in community mailboxes or parcel lockers.

If you still cannot locate your package, please contact us with your order number and tracking number so we can review the available delivery information and assist you.

Shipping Address

Please carefully review your shipping address before completing your order.

Make sure your address includes all necessary information, including your:

  • Street number and street name
  • Apartment, unit, or suite number, when applicable
  • City and province
  • Postal code

If you notice an incorrect or incomplete address after placing your order, please contact us as soon as possible before the order is shipped.

We will do our best to update the address if the order has not yet been processed or handed over to the shipping carrier.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Maple Postage is not responsible for packages successfully delivered to an incorrect address provided by the customer.

Undeliverable or Returned Packages

If a package cannot be delivered because of an incorrect or incomplete address, unsuccessful delivery attempt, or another delivery issue, it may be returned or otherwise handled by the shipping carrier.

If your tracking information indicates a delivery problem, please contact us so we can review the available options with you.

Depending on the circumstances, additional shipping charges may apply if an order needs to be shipped again because an incorrect or incomplete address was provided.

Shipping Warehouses

Orders may be fulfilled from our shipping locations in Canada:

Delta, BC V3M 6J8, Canada
Markham, ON L3R 2S5, Canada

Please note: Our shipping warehouses are not retail locations and are not available for customer pickup or walk-in service.

Please do not send returns to our shipping warehouse locations unless specifically instructed by our customer service team. If you need to return an item, please contact us first for the appropriate return instructions.

Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact our customer service team:

Maple Postage

Primary Email: MaplePostage@outlook.com
Alternative Email: support@maplepostage.com

Our customer service team is available Monday through Friday, excluding major holidays.

When contacting us about an existing order, please include your order number and tracking number, if available, so we can assist you more efficiently.

We appreciate your business and are committed to providing a reliable and convenient shopping experience.

Thank you for choosing Maple Postage!